HERE FOR A BILLION SMILES,
Providing Domiciliary Care and Supported Living
We specialise in working with clients and their families requiring social care in their homes. We offer a unique service of tailored care visits from check-in to person centred.
About Billioncare
Welcome to Billioncare ltd, where compassionate care meets personalised support. Our offerings extend to those with physical disabilities, sensory impairments, frailty, vulnerability, dementia, mental health challenges, and individuals coping with illnesses, including end-of-life care.
Our Certifications
FAQ
Our client services manager will ensure that there is an open channel of communication for you to give feedback to us on your experience and we also have formal 3 monthly reviews with you in person to allow each of us to strive to improve your experience of our service.
Our managers and Directors also meet formally each month to review current practice and strive to continuously improve the level of service we provide. As part of this we pro-actively take account of service-users’ survey findings and all relevant feedback from service-users and carers.
We undertake comprehensive recruitment and selection procedures which take account of the Essential Standards specified by CQC. The aim is to reassure you that your needs and welfare is paramount as we aim to recruit individuals suited for the carer role with the right skills, experience and qualifications.
Our written policies and training highlights the importance of meeting the diverse needs of service-users in particular recognising spiritual, cultural, religious, gender and physical needs.
All staff undertake an induction training where these commitments are made clear and each member of staff receives a handbook containing all policies including those relating to diversity and equality.
We completely support the importance of safeguarding specificed in CQC standards
Our commitment to safeguarding is demonstrated in a number of ways and includes:
Ensuring staff receive training in safeguarding issues and that all are aware that we have a zero tolerance policy on this
we directly monitor our service delivery through our Care Quality Officer’s spot checks our support plans provide clear and concise information to you about how to complain and report any suspect behaviour we ensure that all our carers undergo enhanced CRB and DBS checks pre-employment our policies clearly ensure we partner with the local authority by adhering to the Multiagency Safeguarding Protocols whenever appropriate
We have clear policies and procedures for ensuring you are involved and respected throughout our relationship with you. This means we aim to give you as much and as clear information we can about us and our services.
Our staff are trained to communicate clearly from the time you contact us by phone or in person and we will provide you with a written support/care plan specifying what we have agreed with you.
We aim to provide high consistency of care assistants, meaning that clients get regular care assistants visiting them. We also pride ourselves on being able to offer excellent consistency in regard to care times, giving you a designated call time that remains stable. You will also receive a weekly care schedule, telling you what time your call will be who the care assistant is.
